Frequently Asked Questions

Support

How do I reset my password?
If you know your username, you can use the “Forgot Password” link on the login screen to reset your password.

How long do I have to complete the course?
Once enrolled, you have ten weeks to complete the 8 weeks of training. Timing is built into the course. Group Leaders can look up user’s start date.

I finished watching the videos, passed the quiz and completed my assignment. Why won’t it let me advance to the next week’s material?
First, make sure that all items are marked “Complete.”
Second, remember that the course is timed. You have 7 days (one week) to watch the videos, take the quiz and do the assignment. You cannot move ahead until the date displayed under each week’s material.

Can I watch the videos from previous weeks?
Yes. You can go back and review any video after you have watched it up until the day your course expires.

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